LEAD CUSTOMER SERVICE ASSOCIATE
The Lead Customer Service Associate will perform activities in accordance with company standards to accomplish the overall organizational goals. Responsibilities include providing excellent customer service, cash handling, safety awareness, on-time performance, cleanliness of the terminal and buses and providing a stellar customer experience. The Lead CSA will also serve as a mentor for other Customer Service Associates.
Application Deadline: 28 November 2025
Summary
| Vacancy: 2 | Age: 25-35 Years | Location: Lagos, Nigeria |
| Salary: Negoriatable | Experience: 2 Years | Published: 13 November 2025 |
Requirements
Experience/Skills
- Two (2) years of general knowledge of terminal, to include work experience as a Ticket Agent and/or Baggage Agent
- Cash handling experience
- Good problem solving and decision-making ability
- Excellent oral and written communications skills
- Basic math skills
- Bilingual candidates preferred based on local business needs
Additional Requirements
- Interacts and interfaces with customers by providing information and assistance.
- Oversees and assists in resolution of customer complaints.
- Acts as mentor for current CSAs, specifically for those working the ticket counters
- Coordinates activities and provides guidance to CSAs.
- Ensures CSAs adhere to company policies and procedures. Coaches employees when necessary.
- Determines status of arriving buses and bus numbers.
- Meets all late schedules in excess of published connecting times.
Required Competence
- Verifies ticket lines are clear before bus departs.
- Assist drivers with boarding procedures.
- Helps Investigates tracing process issues.
- Assists management team with booking engine accounting functions and cash controls.
- Performs other duties as assigned by Terminal Manager
Employment Status
Part Time
Job Location
Lagos, Nigeria